FAQ
Answers to Common Questions from Specialist Practices
What does healthcare revenue cycle management include?
We provide end-to-end Revenue Cycle Management, including medical billing, electronic claims submission, payment reconciliation, accounts receivable management, denial management, appeals, revenue recovery and practice performance reporting.
Which medical specialties do you support?
ClaimSure partners with specialist healthcare practices across South Africa, including Orthopaedic Surgery, Neurosurgery, Cardiology, Cardiothoracic Surgery, General Surgery, Urology, Ophthalmology, Oncology, Anaesthesiology, Pulmonology and many other specialist disciplines.
Do you submit claims to all major South African medical schemes?
Yes. We work with claims submitted to South Africa's leading medical schemes and ensure every claim is prepared accurately and submitted in accordance with industry requirements.
How do you improve cash flow?
Our proactive claims management, payment reconciliation, denial management and accounts receivable follow-up help reduce delays and maximise reimbursements.
How do you protect patient information?
ClaimSure follows secure processes designed to protect confidential patient and practice information and supports compliance with the Protection of Personal Information Act (POPIA).
Can ClaimSure work with my existing practice management software?
Yes. Our services are designed to integrate with existing practice workflows and software wherever possible, allowing for a smooth onboarding process.
How long does onboarding take?
The onboarding process varies depending on the size and complexity of your practice. Following an initial consultation, we provide a structured implementation plan to ensure a seamless transition.
Do you only work with specialist practices?
Our primary focus is specialist doctors and private healthcare practices where complex billing and revenue cycle management require dedicated expertise.
Will I receive reports on my practice's financial performance?
Yes. We provide regular reporting and revenue insights to help you monitor billing performance, outstanding claims and overall financial health.
How do I get started?
Simply contact ClaimSure Medical Solutions to book a free consultation. We'll discuss your practice, assess your current billing processes and recommend a tailored Revenue Cycle Management solution.