LEGAL INFORMATION
1. Introduction
ClaimSure Medical Solutions Pty Ltd ("ClaimSure", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and handle personal information when you visit claimsuremed.co.za or contact us through our website.
ClaimSure is currently in its startup phase. This Privacy Policy primarily applies to personal information collected through our website and related communications. Our privacy framework will be expanded as our medical billing and revenue cycle management services become operational.
2. Company Information
Registered Name: ClaimSure Medical Solutions Pty Ltd
Registration Number: 2026/605923/07
Address: 8274 Scorpio Drive, Johannesburg, Gauteng, 1827, South Africa
Email: info@claimsuremed.co.za
Website: claimsuremed.co.za
3. Information We May Collect
When you use our website or contact us, we may collect information such as:
Your name;
Email address;
Telephone or mobile number;
Practice or organisation name;
Medical specialty;
Information you choose to include in an enquiry or consultation request; and
Technical information relating to your use of the website, where applicable.
Please do not submit patient medical records, diagnoses, clinical information or other sensitive patient information through the website contact form.
4. How We Use Your Information
We may use information submitted through the website to:
Respond to enquiries;
Contact you regarding a requested consultation;
Provide information about ClaimSure's services;
Understand the needs of prospective clients;
Communicate with you regarding potential business services;
Improve our website and services; and
Comply with applicable legal and regulatory requirements.
We will only use personal information for purposes that are lawful and appropriate to the circumstances in which it was collected.
5. Information We Do Not Request Through the Website
The ClaimSure website is not intended to be used for submitting patient medical records or confidential clinical information.
Please do not submit patient information, medical records, diagnoses, treatment information, medical aid membership information or other sensitive healthcare information through the general website contact form.
Once ClaimSure's operational claims services are launched, appropriate processes and systems will be established for the secure handling of information required to provide those services.
6. Sharing of Information
We do not sell or rent personal information collected through this website.
Information may be shared with appropriate service providers where reasonably necessary to operate the website, communicate with users, maintain systems or provide requested services.
Where third parties process information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality and security measures are maintained.
We may also disclose information where required or permitted by applicable law.
7. Data Security
ClaimSure takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Users should avoid submitting confidential or sensitive information through ordinary website forms unless specifically requested through an appropriate secure process.
8. Retention of Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where retention is required or permitted by law.
The applicable retention period may vary depending on the nature and purpose of the information.
9. Direct Marketing
Where ClaimSure communicates with prospective clients about its services, applicable laws relating to electronic communications and direct marketing will be observed.
Where required, you may request that we stop sending marketing communications to you.
10. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion where legally applicable;
Object to certain processing;
Withdraw consent where consent is the lawful basis for processing; and
Raise a privacy-related concern or complaint.
Requests may be directed to:
We may need to verify your identity before responding to certain requests.
11. Cookies and Website Technologies
Our website may use cookies or similar technologies for functionality, security, performance or analytics purposes.
The specific technologies used may change as the website develops.
For further information, please refer to our Cookie Policy.
12. Third-Party Websites
Our website may contain links to third-party websites.
ClaimSure is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The updated version will be published on this page together with the revised "Last Updated" date.
14. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
ClaimSure Medical Solutions Pty Ltd
Registration Number: 2026/605923/07
8274 Scorpio Drive
Johannesburg, Gauteng, 1827
South Africa
Email: info@claimsuremed.co.za
Website: claimsuremed.co.za